Terms and Conditions

YIN CHA (collectively referred to as “we”, “the company”, “us” or “YIN CHA”) and we own and operate the site www.yin-cha.com (collectively referred to as “our site” or “yin-cha.com”). Our site offers a presentation of our product profiles over the Internet and also provides delivery services for our products, as well as additional activities such as workshops and retreats (referred to as “services”).

Please read the following terms and conditions carefully before using our site. By using our site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them. We may revise these terms and conditions from time to time by updating this posting. The revised terms will take effect when they are posted.

Any new features or tools which are added to the current website shall also be subject to the Terms and Conditions (or Terms of Service). You can review the most current version of the Terms and Conditions (or Terms of Service) at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions (or Terms of Service) by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our website is tailor-made by Banyan Studio, who creates and maintains the functionality of this website.

Article 1 – Identification of the business owner

Email: info@yin-cha.com

Tel. nr: +31 (0)6 19 50 99 88

Registered address: Oppenheimstaart 17, 2313JC, Leiden, Netherlands

KVK-number: 91040051

Btw-number: NL004861205B11

Article 2 – Order

  1. When you place an order, the prices charged are those applicable on the day you order.
  2. All products on yin-cha.com are listed in Euros.
  3. Our system will generate an email to the email address provided by you to confirm that we have received your order. Such confirmation does not constitute a promise of delivery of order items.
  4. We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:

– no sufficient stock to deliver the products you have ordered; or

– no delivery can be arranged for your area.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or phone number provided at the time the order was made.

Article 3 – Payment

  1. The company utilizes Mollie as the payment processing provider, where you could use iDEAL and Credit Card. Orders will be charged in Euros.
  2. As we use third-party payment services to process online transactions, you will be agreeing and accepting that your credit card information will be collected, processed, and kept by our payment service provider subject to its terms and conditions, when you place an order with us. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transactions, and in no event shall any such losses in whole or in part be borne by us.
  3. We do not collect or keep your credit card information. If you choose to save your credit card information for express checkout, if applicable, you agree and accept that the information will be encrypted and stored by third-party payment service providers.
  4. The company reserves the right to change the payment terms for any order without prior notice.
  5. Products and prices displayed on our site are for reference only and are subject to alteration or modification at the time of the actual transaction.

Article 4 – Accuracy, completeness and timeliness of information

  1. We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
  2. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Article 5 – Products and services

  1. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
  2. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
  3. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product and services at any time. Any offer for any product or service made on this site is void where prohibited.
  4. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Article 6 – Accuracy of billing and account information

  1. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
  2. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Shipping & Returns policies.

Article 7 – User comments, feedback and other submissions

  1. If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
  2. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions (or Terms of Service).
  3. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

Article 8 – Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

Article 9 – Prohibited uses

  1. In addition to other prohibitions as set forth in the Terms and Conditions (or Terms of Service), you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
  2. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Article 10 – Disclaimer of warranties, limitation of liability

  1. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
  2. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
  3. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
  4. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
  5. In no case shall YIN CHA, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Article 11 – Governing law

These Terms and Conditions (or Terms of Service) and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Netherlands.